
Support
At KCS IT Solutions, managing your IT infrastructure comes with daily tasks that need to be completed to minimise issues like downtime, security breaches, backup, and storage. Failure to maintain & update both hardware & software places businesses at risk. Support services is basically a professional outsourced IT department that will monitor and maintain your whole business IT infrastructure with the goal to minimize downtime and increase productivity.
Years expirience
Expert partners
Happy customers
Active projects
IT Disaster Recovery Plan +
Implementation of disaster recovery policies and procedures, providing you peace of mind that in the event of a major disaster, your information is safe and can gain access to information and services within a short period of time.
IT Infrastructure Monitoring / Preventative Maintenance +
Monitoring the business Infrastructure to prevent Hardware, Software, Network failure/issues and security breaches. By completing daily maintenance tasks, we can prevent critical downtime from happening saving money and time.
Backups +
Implementation of backup solution(s) and monitored closely which includes restoration of actual data, ensuring data is ‘actually’ recoverable.
Security +
Ensure adequate security for the whole IT infrastructure including physical firewall solutions, anti-virus, and security patch management.
IT Infrastructure Documentation +
We deem your site IT documentation a high priority on our ‘To Do’ list. This enables any of our engineers to be able to provide you with the speedy response and support you deserve by having all the relevant information on hand.
Less Downtime / More Professional Advice. +
Through active monitoring of your IT infrastructure, we can detect major faults before it has an impact on your business, giving our support engineers the edge in giving you the best advice on the way forward.
